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Free US shipping
Free shipping on every order, with tracking.
Customer service
We reply to every email within 24 hours on business days.
Frequently asked questions
How do I track my order?
When your order ships you'll get an email with a tracking link. You can also check it on our Track your order page.
What is your return policy?
You have 30 days from delivery to return unworn items with tags attached. Change-of-mind returns carry a restocking fee and return postage is paid by you; if an item is faulty or not what you ordered, we cover it. See our refund policy.
How long does shipping take?
Orders are packed within 1–3 business days (Monday to Friday), and you'll get tracking when they ship. Delivery times for your country are in our shipping policy.
Is my payment secure?
Yes. Checkout runs on Shopify over an encrypted connection, and we never see or store your full card details.
How do I contact customer support?
Email support@sydneyandwren.com or use our contact page. We reply within 24 hours on business days.